I removed it again and reinstalled it back in c:/Adobe and this works. The install was successful but when I tried to run it I got "Problem with shortcut - Fatal error during installation".ĥ. I reinstalled Adobe Reader XI in the default location, ie Program Files (x86).Ĥ. I carried out a clean boot as per your advice.ģ. I removed my successful installation in c:/Adobe using the Adobe installer package.Ģ. Let us know if you need further assistance. How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vistaĭisclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual. Follow the Microsoft KB article to perform clean boot on the computer:
To assist you better, I would like to know whether you have installed any version of Adobe reader in the past and have you installed any third party security applications on the computer?Īs an initial troubleshooting step, I suggest you to place the computer in a Clean boot state and check if it helps to resolve the issue.Ĭlean boot helps eliminate software conflicts. As per the description, I understand that you are unable to install Adobe reader as it says, newer version already installed.
0 kommentar(er)
